Have you ever encountered an issue that your Surface Pro Not charging?
I know how bad it feels when we are doing some important work and our Surface Pro stopped charging. Seeing the battery running low and unable to charge at the same time makes many Surface users angry. After facing the same problem with the Surface Pro, I tested and found some useful ways to fix this issue.
When your Surface Pro is not charging, There can be many factors. knowing the issue and the importance of resolving it will help you take the necessary steps to fix the problem promptly.
Knowing the issue
The “Surface Pro not charging” problem refers to the situation where the device’s battery fails to charge even when connected to a power source. It can happen due to issues with the power adapter, power source, charging port, or the battery itself.
Ensuring your Surface Pro charges properly is crucial for uninterrupted usage. A fully charged battery enables you to work on the go and prevents sudden shutdowns that can lead to data loss.
Common Causes of the Issue
Before resolving the charging issue understand what causes this issue in Surface Pro. This knowledge will help you identify the root cause and apply the appropriate fix.
Faulty power adapter
A faulty power adapter can prevent your Surface Pro from charging. The adapter may have a damaged cable, a malfunctioning connector, or internal issues. It’s crucial to check the power adapter as the first step of troubleshooting.
Charging port issues
Dirt, debris, or a bent pin in the charging port can hinder the connection between the power adapter and your Surface Pro. Inspecting the charging port is necessary to ensure a proper and secure connection.
Over time, the battery of your Surface Pro may deteriorate, leading to charging issues. If the battery has reached the end of its lifespan or is not calibrated correctly, it can prevent the device from charging.
To fix the “Surface Pro not charging” problem, follow these step-by-step fixing methods:
Step 1: Check the power adapter
Start by checking the power adapter. Ensure that the adapter is securely connected to both the power source and your Surface Pro. Look for any signs of damage or wear on the cable and connectors. If there are any issues, consider replacing the power adapter.
Step 2: Inspect the charging port
Inspect the charging port on your Surface Pro. Use a flashlight to check for any dirt, debris, or bent pins. If you spot any particles or bent pins, gently clean the port using a soft brush or toothpick. Ensure that the port is clean and free from obstructions.
Step 3: Reset the battery
Perform a battery reset to recalibrate the charging system. To do this, shut down your Surface Pro and disconnect the power adapter. Press and hold the power button for around 30 seconds. Then, reconnect the power adapter and turn on your device. Check if the charging issue is resolved.
Step 4: Update device Firmware
Outdated firmware can sometimes cause charging problems. Make sure your Surface Pro is running the latest firmware and software updates.
- Go to the Settings menu,
- select Update & Security, and check for any available updates.
- Install the updates and restart your device.
Step 5: Perform a hard reset
A hard reset can resolve software-related issues that may be causing the charging problem. Press and hold the power button for at least 15 seconds until your Surface Pro shuts down. Then, press the power button again to turn it back on. Check if the charging issue is resolved.
Step 6: Check for software updates
Ensure that your Surface Pro is running the latest version of the operating system.
- Go to the Settings menu,
- select Update & Security, and click on Windows Update.
- Check for any available updates and install them.
- Restart your device and see if the charging problem is resolved.
Step 7: Check Power Source
To ensure your power source is working properly, try these simple checks:
- Test different power sources: Connect your power cable to a different outlet or use a surge protector/power strip to see if the issue lies with the power source.
- Swap chargers: If you have another Surface charger, give it a try. This can help determine if the problem is with the charger itself. Similarly, if possible, test the charger on another Surface of the same model to see if it works.
- Beware of a drained battery: Keep in mind that if your Surface’s battery is completely drained, the Surface Dock may not be able to charge it. In such cases, it’s best to use the power cord directly.
- Explore alternative charging options: If your Surface features a USB-C PD port, experiment with a power delivery (PD) charger to see if it resolves the issue.
By performing these straightforward checks, you can ensure a reliable power source for your Surface device.
Step 8: Re-install Battery Driver
There might be a problem with your battery driver causing this issue. To fix it, you can try updating your system to the latest version. If you already have the latest updates, you can reinstall the battery driver to fix any bugs.
Here’s how you can do it:
- Find and open the Device Manager.
- Look for “Batteries” and expand it. Then, right-click on “Microsoft Surface ACPI-Compliant Control Method Battery” or “Surface Battery.” If you’re using a touchscreen, tap and hold the device driver to right-click on it.
- Choose “Uninstall device” and confirm the uninstallation.
- After that, right-click on “Batteries” again or click on “Action” in the menu bar. Select “Scan for hardware changes.” This will reinstall the battery driver and bring it back.
If the basic solutions steps didn’t solve the issue, you could try these advanced fixes:
Fix 1: Clean the charging port
If the charging port is still not working correctly, you can try cleaning it more thoroughly. Turn off your Surface Pro and use a cotton swab or a soft brush dipped in isopropyl alcohol to gently clean the charging port. Allow it to dry completely before reconnecting the power adapter.
Fix 2: Replace the power adapter
If the power adapter is damaged or not functioning correctly, replacing it with a new one can solve the charging problem. Ensure that the replacement adapter is compatible with your Surface Pro model and meets the necessary specifications.
Fix 3: Calibrate the battery
If the battery is not calibrated correctly, it can cause charging issues. Discharge the battery completely until your Surface Pro shuts down. Then, connect the power adapter and let it charge uninterrupted until the battery is fully charged. This process helps recalibrate the battery and may resolve the charging problem.
To avoid future charging issues with your Surface Pro, consider these preventive measures:
Proper handling of the power adapter
Handle the power adapter with care. Avoid bending or twisting the cable, which can lead to internal damage. Always disconnect the adapter by pulling it from the plug instead of yanking the cable. Proper handling can prolong the lifespan of your power adapter.
Maintain your Surface Pro Charging Port
Clean the charging port of your Surface Pro. Keep it free from dust, debris, and lint. Avoid inserting useless objects like pins etc into the port, as it can damage the connectors. By maintaining a clean charging port, you can ensure a reliable charging connection.
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Frequently Asked Questions (FAQ)
Fixing a Surface Pro not charging issue is crucial to ensure uninterrupted usage of your device. Try the above methods to fix the charging issue.
Remember to check the power adapter, inspect the charging port, reset the battery, update the device firmware, perform a hard reset, and check for software updates. If necessary, you can also try advanced fixes such as cleaning the charging port, replacing the power adapter or calibrating the battery.
To prevent future charging issues, handle the power adapter with care and regularly maintain the charging port by keeping it clean and free from debris.
If you have followed all the above steps and the issue is still there, It’s time to contact Microsoft support for further assistance.
Emily Doe is an American extra-ordinary girl who loves to research and come up with the technology which is evolving around the world.
She has the ability to capture new trending technologies and write about them. She is presently a Tech writer at Technob.net